Tuesday, May 22, 2012

Marketing gobbledygook

I'm looking into Clear wireless internet and this is how they describe their internet speeds:
Average speeds up to 3-6Mbps
Why do corporations, specifically their marketing dweebs, think they cannot just be straight with people?

I couldn't get away with paying them an average of up to $40-$50, so why lay this B.S. on potential customers? Why not just tell us what the average is; or what the range is; or what the limit is instead of this meaningless gobbledygook?

Thursday, May 17, 2012

Interactive precinct map of Guilford County voters on Amendment One

Inspired by Richard Gingras' ideas on the future of journalism, which include the importance of computational journalism (the use of computers in the service of journalism) I've posted to Greensboro 101 a map of precinct-by-precinct support and opposition to the amendment to the North Carolina constitution approved by voter referendum this month that prohibits legal recognition of any domestic union other than a marriage between a man and a woman.

Guilford County precinct votes on amendment one

Fun with maps

(You know who are great? The folks at the Guilford County Board of Elections. Any time, and there have been many, I've requested information from them, I've received it promptly, politely, completely and without any friction. They are consummate public service professionals.)

With their cooperation, I endeavored to pursue my first attempt at working with Google's new Fusion tables mentioned by Richard Gingras as a new tool for computational journalism.

I've never been able to find a map with sufficient detail and interactivity representing voting precincts in Guilford county. Here is mine, not quite ready for prime time, but a proof of concept. Pan, zoom and click to identify the precinct.



The most important hour of the year for local newspaper folks

Where is local news going? What are the dead ends and distractions tempting newspapers to their demise? What does the future hold?

Richard Gingras, head of Google news products, dispenses a million dollars worth of advice in this one hour talk (here is Matt Stempeck's live blogged synopsis; but watch the whole thing if you are in the industry, you lazy toad), it is a must for anyone who works at a newspaper, from ad people to editors; from reporters to publishers.

One sage nugget:
Richard argues strongly for evergreen story pages. It is not the brand, not the site, but the story itself that is the lifeblood online. Publishers should not think about editions, or even ephemeral streams of articles, but rather living story pages. Story pages are the most valuable real estate.
If I were running a local newspaper, I would make the ideas espoused in this talk a blueprint; if fireworks aren't going off in your brain after listening, rinse and repeat until you get it; or email me and I'll try to help; or retire.

Wednesday, May 16, 2012

Spitanya? Spidanya? Zpidonya?

When I was little and wouldn't listen to my Grandfather's advice (hold the hammer this way, stop teasing your brother, try some kielbasa), he'd dismiss me with a wave of his hand and what sounded like, "Spitanya."

In context, I always assumed it meant something like, "Forget it," or "Have it your way." I thought it was from his Polish heritage or my Grandmother's Italian.

But I cannot find the word or any possible alternate spellings in any language (thank you Google). The closest I've come is the Italian "speranza," but that means "hope," and that doesn't fit.

Monday, May 14, 2012

Does the Internet even matter to the N&R?

On his voice mail message, News & Record editor Jeff Gauger identifies himself as the executive editor of "news record dot com." From last night:




Although that domain name, newsrecord.com, is also on some News & Record newspaper racks (and has been for over two years now), it is not the domain for the News & Record website and never has been.



Newsrecord.com is a parked domain that features links to other sites like the Triad Business Journal, but it is not the News & Record website—it doesn't even link to them. Promoting that domain as theirs is like giving out a phone number that is close to theirs but not theirs. "Call us at 363-3700, approximately."

With the significant errors that go uncorrected at the N&R involving their website—errors that remain uncorrected for weeks, months, years at a time—I'm getting the impression that the Internet really doesn't matter to them; either that or they don't appreciate precision and accuracy.* Maybe the "executive editor of newsrecord.com" doesn't know how to actually edit the website of which he is the executive editor, but surely an error on his own voice mail is something he can control and would be eager to fix once it was brought to his attention...

if it mattered.



* There are other possibilities, I suppose: that the staff at the N&R would rather let an error stand than respond to a correction from a—gasp!—blogger; or that they don't follow local blogs to begin with, but those seem awfully far-fetched to me.

Saturday, May 12, 2012

Map of support for marriage discrimination amendment

Here is a map of North Carolina showing the county by county support for the marriage discrimination amendment recently passed by North Carolina voters. The darker the color, the greater the opposition to the amendment.


Oh, wait. That is a map of showing the percentage of people in a county with a college degree. The darker, the more educated.

Sorry about that. Here is the map showing the counties for and against the amendment. Purple counties were opposed. (A few hundred votes kept Guilford county from being purple.)



Friday, May 11, 2012

N&R circulation down slightly

GREENSBORO, NC -- After two periods of minor gains, the News & Record's Sunday print circulation declined slightly in the six months ended March 31, 2012. According to the Audit Bureau of Circulations, Sunday circulation declined by 698 from the previous six months and by 231 from the same period one year ago.

Weekday circulation continued to decline, down by 215 in six months and 3,719 in one year.

Sunday: 86,234
6 month change: -0.8% (-698)
12 month change: -0.3% (-231)

Weekday: 57,274
6 month change:  -0.4% (-215)
12 month change:  -6.1% (-3,719)


News & Record Circulation (in thousands)

Related to recent discussion of the performance of the News & Record under publisher Robin Saul, since Saul took the helm:

Sunday circulation: Down 23% (-25,923)
Weekday circulation: Down 40% (-37,845)

N&R false advertising

Four days ago, on Monday, I wrote about the decline of the News & Record under the leadership of publisher Robins Saul and criticism of his job performance by some local heavy hitters. Some of my comments were about a broken organizational structure that keeps even the simplest of problems on their website from being corrected.

I offered as examples the "2009" in the site's current election news feed, which remains unchanged, and the main page of the opinion section of the website promoting three columnists who have long since stopped writing for the N&R as being available in the "e-edition" (or as Ed Cone rightly calls it, "the Google-proof vault"), which also remains uncorrected and thus pretty much amounts to false advertising, I'd say.

Wednesday, May 09, 2012

N&R publisher defends false allegations as "standard operating procedure"

GREENSBORO, NC -- I thought I'd let this one go. I had for weeks, but in light of the recent attention being paid to the bad practices at the News & Record and the publisher's incompetence, I think the community should be aware of this.

It begins: The News & Record prints a false allegation of criminal activity against me by a government authority

On February 28th, the News & Record published a story by Mark Binker in which he reported Guilford County Commissioner Billy Yow accusing me of being an "extortionist." Yow's comments were in response to me posting online a picture of a racially tinged derogatory t-shirt inspired and endorsed by Billy Yow that I posted at billyyow.com, a domain I own. The shirt quoted Yow as saying, "Piss on the N.A.A.C.P." with a cartoon of a little boy, flanked by a confederate flag, doing just that.*

I never asked for anything from Yow. I never implied to him, his associates or anybody else that I wanted anything from Yow. It never even occurred to me that I might extract some recompense from Yow. It just did not happen.


A completely unfounded and utterly false accusation

Yet, there it was in print: "Extortionist," without any context or check against the facts: A false accusation of criminal behavior made by a government official against me.

It wasn't as if Yow was saying how little he thought of me or how loathsome he found me, he was making a specific charge of criminal conduct. An extortionist, like a murderer or a thief, is one who commits specific acts that are against the law. I had done no such thing.

For that falsehood to make it into print, one of two things had to happen, reporter Binker and his editors either tried to corroborate Yow's accusation and, not being able to, printed something they knew to be false or they did not bother to check it out and printed an accusation with no regard for its truthfulness. Either is a deplorable violation of the ethical standards of journalism.


I was not given a chance to respond

To make matters worse, I was not even given a chance to respond to the accusations. Isn't that the professional thing, the ethical thing? If someone accuses someone of something to a reporter, does the reporter not only have an obligation to see if it's true but to also give the target of the accusation a chance to defend himself?

I was not asked to respond. Had I been, I would have told the reporter the accusation is false and asked him not to print something he could not substantiate. Maybe that's why I wasn't asked to comment on the accusation, so there would be no obstacles to printing a false allegation.


The editors stonewall

I tried to discuss the matter with the reporter Mark Binker by email. He would not reply. After leaving the News & Record, Mark informed me:
I had been given an instruction by my direct supervisor, Margaret Banks, not to respond to your e-mail. That instruction was later reinforced by Teresa Prout, our city editor. 
Banks would not respond herself. Prout responded by saying that the Yow quote was "accurate."

That's not the point, of course. It is the veracity of the quote that was the matter—whether or not it was true—not whether or not Yow said it. Prout's response was evasive.


The publisher defends the reporting as "standard operating procedure."

So how did an unfounded allegation of criminality by a government official against a private citizen, to which I was not even given the opportunity to respond, make its way into print? I attempted to find out and called the publisher Robin Saul to request a meeting.

Saul said he would not meet with me, so we ended up having a conversation over the phone.

I tried to impress upon Saul the serious lapse in journalistic ethics of printing a false accusation of criminality.  I tried to get him to explain how that happened. He did not want to provide me with any answers, saying "I know where you are going with this, you are going to put it on your blog."

I was caught off guard. I expressed my astonishment that Saul would not discuss the merits of my complaint. He said he was following, "Standard operating procedure." He said I could write a letter to the editor if I wanted and they might publish it.


An appeal to the new editor

Although it hadn't happened on his watch, I thought newly hired editor Jeff Gauger might recognize the seriousness of the matter and do something about it. I wrote him a letter, the old fashion in-the-mail kind, explained to him what happened, why it was wrong and asked that he print an apology.

Although Gauger had written in his first blog post (in the comments) that "Our best approach is to practice transparency, explain our decisions and acknowledge our occasional stumbles" he did not explain or acknowledge. He ignored. I got no reply at all.


A fish rots from the head

So there you have it. I don't think I need to sum it up for you, but I will. The News & Record printed a quotation of an authority figure making a false claim that I am a criminal, with no substantiation, with no opportunity for me to reply and they refused at every level from reporter to editors to publisher to discuss it with me or even acknowledge the lapse in professional judgement.

At some point, there has to be somebody in the chain of command who can face these kinds of problems with "This a violation of journalism ethics that we will not tolerate" and formulate a proper response. It is the only way the N&R will ever restore its shattered reputation. One might expect that to be the role of an editor, but when he or she is incapable or unwilling, then the ultimate responsibility lies with the publisher. If the publisher is incapable of acknowledging, much less rectifying ethical transgressions, then he should go. It's time. Greensboro deserves better.

* I designed and maintain the campaign website for the incumbent Yow was challenging. As confirmed by the N&R, I posted the picture on my own as a voter in the district in which Yow was running without the consent or knowledge of the any other persons.

Tony Wlikins for Greensboro city council

I think I have this right. I think that when a Greensboro city council person is elected away from her seat to another office, it is the remaining council members who nominate and approve her replacement.

Council person Trudy Wade has won the Republican primary for state senate district 27, odds are good she will defeat her unknown democratic challenger. Should that happen, let me be the first to say that Tony Wilkins would be a stellar replacement for her.

Tuesday, May 08, 2012

Maybe there is hope yet

I pulled my vote against the constitutional amendment sign from my yard this morning and went and held it at the entrance to my polling place, Lawndale Baptist Church. When it comes to voting, the neighborhood leans slightly conservative, but it usually doesn't go in a majority for extremes in either direction.

So I was pleasantly surprised at the reaction I got. Those who openly shared their opposition to the amendment significantly outnumbered those who said nothing or who made it clear they disagreed with me. What surprised me was the number of elderly people, those who one might suspect to be bound to old ways, who said they were voting against the amendment.

It's just anecdotal, I know, and a minute sample at that, but maybe there is a chance the amendment will be defeated. If it is, it will be by the slimmest of margins, so if you oppose it and haven't voted out of despair or resignation, don't give up yet.

Vote.

[If it passes by one vote, I'll hate myself for assisting the lady who pulled up to park, waived me over, told me she believed marriage is "between a man and a woman," then asked me if I would mind going inside to get a poll worker so she could vote from her car on account of her bad legs. Which I did, of course.]

Monday, May 07, 2012

Under Robin Saul: The News & Relic

News & Record wesbsite latest headlines May 7th, 2012

GREENSBORO, NC -- Last year I wrote that the News & Record publisher Robin Saul should retire because of the steady decline of the local daily under his leadership. Now others are speaking out on his deficiencies, even calling for him to be fired. The straw that broke the camel's back was Saul's behind-the-scenes maneuvering to quash an editorial on Amendment One.

Andy Brod called Saul's actions "disgraceful" and "galling."

Ed Cone says Saul, "has been a disaster for the N&R, and thus for Greensboro."

Lex Alexander wrote, in Fire Robin Saul, "We now have incontrovertible evidence that the man running the News & Record is a liar, a coward, a menace to the human resources he is paid to steward and a man who believes his readers are idiots."

As I noted last year, since taking the helm in 2005:
  • Saul has been unable to shepherd the News & Record's online presence in a direction that advantageously leverages the legacy enterprise into a dynamic modern endeavor. Indeed, the News & Record's website has become the worst among media organizations in this market, an incredible accomplishment considering.
  • Saul has been unable to keep the reporting standards at a level befitting the N&R's previous reputation, the community it purports to serve or the few superior professionals remaining at the N&R.
  • Print circulation has suffered a monumental decline (Sundays are  down 22%, weekdays are down 40%).
News & Record circulation since Robin Saul became publisher.

Saul's newspaper background is in circulation—loading docks, trucks, paper in the driveway—which he directed at a newspaper less than a third of the size of the News & Record before being appointed to the position of publisher here. (Update: A commenter advises that Saul rose to the position of publisher at the Carrol County Times.)

Saul is not a news guy. He's not a tech guy. Either would be better to run the local paper. Any publisher would have to work hard to get and stay up to speed on all three areas—print, tech, news—but in Saul's case, he has exhibited neither the inclination nor the ability to strengthen his weak areas—and he has had seven years to try.

A publisher could possibly get around his personal shortcomings or lack of curiosity by hiring experts and deftly directing resources, but Saul has failed there too, hiring a salesperson to head the "interactive" department and stove-piping the various departments so that they are so vertical, so insular, so archaic that even the simplest of cross-discipline tasks are impossible.

A quick example: nobody has seen it as their responsibility—or nobody has the minimal skill necessary—to take the 30 seconds it would require to remove Ed Cone, Charles Davenport, Jr. and David Noer from the list of columnist displayed on the front page of the website's opinion section.  These guys no longer write columns for the N&R, Ed and Charles having stopped more than a year ago.

Screenshot, May 7, 2012
This is not some obscure and forgotten remnant, this is the current main page of the online opinion section.

Another quick example, the current title for the News & Record's RSS feed for stories on the topic of government is "News & Record 2009 Elections Coverage RSS."

I mean, come on. It's as if nobody is paying attention or nobody knows how to fix the simplest of things; or nobody cares.

The News & record has become an enterprise of declining print circulation and diminishing credibility with a website in last place in the market. Its archaic organizational structure keeps it from effectively leveraging its remaining value into new media, much less developing new entrepreneurial opportunities.

That's good news for anybody who might be contemplating a lean and modern local news organization. It wouldn't take much to drive a stake through the N&R zombie and fill the void. Unless and until that happens however, the News & Record is still the hometown paper and we deserve better than we've got from Robin Saul.

"We've always expanded rights, we've never decreased rights"

North Carolina NAACP president Reverend William J. Barber on Amendment One (hat tip: Ed Cone)

Friday, May 04, 2012

Her lips are moving

GREENSBORO, NC -- In his insufferable single-sentence-paragraph style, News & Record reporter Mike Kernels writes the kind of go-nowhere he said/she said piece for which the N&R is famous on the issue of Amendment One. One of the shes Kernels quotes is Rachel Lee of Vote for Marriage NC.

Greensboro residents, except Kernels and his editors, apparently, will remember Lee as the person who came to Greensboro to speak to the Greensboro city Council from the floor, where she lied about an opinion poll and declined to set the record straight.

Thursday, May 03, 2012

A fish rots from the head

Ed Cone on the News & Record's editorial absence on Amendment One:
I lack inside knowledge of the doings on Market Street, but both of the senior staffers in the editorial department, Allen Johnson and Doug Clark, have written about the amendment in columns and blog posts. Both, in fact, oppose Amendment One. Yet the formal editorial voice of the News & Record remains silent on an issue that has captured national attention.

As far as I know, that leaves publisher Robin Saul as the only logical force capable of blocking a lead editorial.
Another from Ed on the News & Record's off target news coverage of the issue:
The News & Record, which failed to report on two significant anti-Amendment One events in Greensboro, sends a reporter past all the vote-against signs in its home city to do an article about the strong pro-One sentiment in a neighboring county that the paper tends to cover sparingly, which story runs on the front page of the print edition and also gets posted to the top of its notoriously underpopulated website. ...
Never said this before, but I'm seriously considering canceling my subscription to the local daily.

Ribar on Amendment One

Dave Ribar, he's right:
The proposed amendment carries the perverse title, a “Defense of Marriage,” but it does no such thing. No sound heterosexual marriage is put at risk by marriage among same-sex adults. Because same-sex marriages pose no risk to heterosexual marriages, prohibiting them defends nothing.

Instead, what the amendment would do would be to enshrine in North Carolina’s governing document unequal, discriminatory treatment of committed, loving adults and to deny to some adults a right and a path to happiness that other adults enjoy. Our state’s Constitution should confer civil rights, not revoke them.

Revealing the cynicism that underlies this whole sordid episode, the Republican House Speaker, Rep. Thom Tillis, who shepherded the amendment through the General Assembly, has said, "if it passes, I think it will be repealed within 20 years."

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